Showing posts with label tech support QnA. Show all posts
Showing posts with label tech support QnA. Show all posts

4/5/18

First Friday of the Month Conference Call - April 6, 2018

The next Genius Solutions First Friday of the Month Conference Call is scheduled for Friday, April 6 at 10:00 a.m. Eastern time.

Planned topics for the conference call (so far) are:
  • New Medicare Cards Coming! - Medicare Beneficiary Identifier (MBI)
  • MIPS Preliminary Feedback Now Available (not final)
  • Final comments

2/28/18

Genius 2018 Spring Billing Focus Group Seminar

Genius Solutions, Inc. is hosting a Focus Group for our Billing Services that will concentrate on new billing features to help streamline your workflow!
March 22nd @ Genius Solutions, Inc.
7177 Miller Drive
Warren, MI 48092
4-5pm Meet and Greet with Genius’ Support Staff
5-7pm New Features for Billing Presentation
$50/person beverages included
Space is limited - Register Now!

8/3/17

Genius Solutions' First Friday Call - Aug 2017


The next Genius Solutions First Friday of the Month Conference Call is scheduled for Friday August 4 at 10:00 a.m. Eastern time.

Planned topics for the conference call (so far) are:
  • Medicare Beneficiary Identifier and RailRoad April 2018
  • MIP MACRA are you ready to report by October 1st?
  • ICD-10 2018 Updated codes released by CMS - What you need to know
  • Add your own Doctor Codes in eTHOMAS
  • Death to datasender - GSTransport takes over statements and Greenflag
  • You can't do Paper Blue Cross claims in Michigan anymore
  • BCN requiring CLIA numbers for lab tests
  • Final comments

5/18/17

THOMAS UPDATE SERVER is DOWN

If you have been trying to auto-update and you're getting an error, it is because the THOMAS update server is currently down. We are working on getting it back up. We do not have a current estimate of when this might be available. We'll let you know as soon as it is back up.

Update 5/22/17
The update server went back up late afternoon Friday, 5/19. It should be working perfectly. If you have any further issues, please call support.

5/16/17

Ransomwear Handling Suggestions Per Medicare

This is direct from Medicare's 

HHS Update #3: International Cyber Threat to Healthcare Organizations

"If you are the victim of ransomware or have cyber threat indicators to share

If your organization is the victim of a ransomware attack, HHS recommends the following steps:
1.    Please contact your FBI Field Office Cyber Task Force immediately to report a ransomware event and request assistance. These professionals work with state and local law enforcement and other federal and international partners to pursue cyber criminals globally and to assist victims of cyber-crime.
2.    Please report cyber incidents to the US-CERT and FBI's Internet Crime Complaint Center.

3.    For further analysis and healthcare-specific indicator sharing, please also share these indicators with HHS’ Healthcare Cybersecurity and Communications Integration Center (HCCIC) at HCCIC_RM@hhs.gov "

Added 5/17/17

For even more info, web addresses and updates check out Medicare's:


HHS Update #4: International Cyber Threat to Healthcare Organizations (Revised)

4/6/17

Genius 1st Friday of Month Conference Call April 7, 2017

The next Genius Solutions First Friday of the Month Conference Call is scheduled for Friday, April 7 at 10:00 a.m. Eastern time.

Planned topics for the conference call (so far) are:

  • Special eTHOMAS What's New from Support's Annemarie:
  • How to get to the What New, GS Documentation and YouTube Videos from eTHOMAS program
  • New Claim Filing Report
  • Insurance Codes - Ability to add Web Address and Notes!
  • Patient Type can now be 6 digits, no longer just 1.
  • New Send Button for sending statements.
  • Deposit sheet now shows patient type
  • New areas in eTHOMAS to prepare claims and statements
  • Scanning Media can be attached to a specific claim
  • Final comments

A few minutes before 10:00 on Friday you may call the FreeConference main number at 1-712-432-3100 and use Conference Code: 478288. Please note, it sometimes takes up to a minute to ring through and get prompted for the conference number.

2/2/17

Genius First Friday Conference Call - Feb 3, 2017

The next Genius Solutions First Friday of the Month Conference Call is scheduled for Friday, February 3rd at 10:00 a.m. Eastern time.

Planned topics for the conference call (so far) are:
  • MIPS - the Merit-based Incentive Payment System
  •  eTHOMAS update released - What's interesting?

    •    A more efficient way to send electronic statements
    •    What are "Cycle Statements" and what's new
    •    New prep claim
    •    Claim detail improvements
  • Final comments


1/26/17

Setting up to use Meridian

Hopefully, you saw that you could update for the Meridian changes. Those changes have been made to eTHOMAS, but now you have to set up your eTHOMAS to be able to bill out with them. Here is a quickie set-up guide .pdf to help you do it.

2017 Meridian eTHOMAS set up

9/6/16

2017 ICD-10 Revisions are Here!


ICD-10 code changes have been released for the 2017 fiscal year.  Genius is making your update to the 2017 codes push-button easy! But... First you have to update your eTHOMAS program.

Genius made updates to the ICD-10 master list. You will be able to import diagnosis codes directly from this list.  To obtain the new master list, you will need to update your eTHOMAS.  The version that contains these updates is 9.5.21.

If you would like to be an early adopter, you can call support this next week, and they will get you updated and started. After Sept. 19th you may do a regular THOMAS update to receive the same final 9.5.21 version, and will not have to call support.

For 2017, there are 1,974 additional diagnosis codes, 311 deleted codes, and 425 revised codes. The coding changes are to be used on claims with dates of service from October 1, 2016 through September 30, 2017.   To view a complete list of changes visit for professional claims you can view them HERE.  

After your update is complete, you'll have the ability to see changes to your codes that were previously imported.  Under the Utilities Tab >Maintenance>Check Dx Codes will provide you with a list of codes that are loaded into your THOMAS program, that no longer match the master list.  This will allow you to update the new revisions and deletions from the previous code set.

You will also have the ability to go to Code Files>Procedures>Diagnosis and choose the import feature.  Under the "Select For" drop down, you will notice a new category under each breakdown, with (2017) in front of the description.  These breakdowns include only the newly added codes for the 2017 fiscal year.

Would you rather watch and learn? 

Coming soon! Stay tuned to our YouTube Channel for video.

8/19/16

Shared Genius: August 2016


Shared Genius Practice Solutions From one Genius to Another.


August 2016 includes:
statement notes & connecting with support

Available now!





8/18/16

You can update to eTHOMAS v9.5.20 now!


Genius Solutions is excited to release our latest version of eTHOMAS, version 9.5.20.

This version is the first step in allowing you, our clients, to update your information at Genius Solutions without additional paperwork or phone calls (i.e. things like Contacts, keys, new doctors, etc.).  The first feature that has been added is Contacts.  Contacts are representatives from you business who Genius Solutions Support Department are able to work with, because you have authorized them as contacts for us.

The Support Department is currently contacting clients to update and some additional processing must be completed manually by us.  What does this mean for our clients?  If you are currently running version 9.5.20, you can contact our Support Department (option 6) and they will complete the short manual process, and walk you through updating your Contacts. If you prefer to wait, a Support Technician will contact you soon. Either way, if you update your THOMAS to this new version or newer, before we call each other, you will speed up the update process.


*Please Note: You do not have to call us when updating. Your program will not be hindered in any way if we cannot do the manual update tweaks for you immediately after you update. BUT, we will want to/need to do this manual adjustment for you as other future features will depend on it, so go ahead and update, we will be calling.

8/3/16

August 2016 First Friday Conference Call

The next Genius Solutions First Friday of the Month Conference Call is scheduled for Friday August 5th at 10:00 a.m. Eastern time.

Planned topics for the conference call (so far) are:

9/30/15

On this last pre-ICD-10 day...


We've been working with you for over three years on getting ready for ICD-10.  Hopefully you feel as confident about it as we do.  For any final items you think you may have missed or are unsure of I am here to remind you of some of your available ICD-10 resources, so you can double-check and relax.

The Genius Solutions ICD-10 Resource Page (with stuff from us, Medicare, our YouTube Videos, etc.). 

You can still sign up and participate in free ICD-10 webinars today or tomorrow: General eTHOMAS webinar listings and ehrTHOMAS webinar listings.

There is also a link to Mark's special END of the MONTH (September) Conference Call he held last Friday.

If you've participated with us on this journey we know you've got this, because we've prepared you for it.  If you have prepared properly, tomorrow will just be another billing day - with 70,000+ more choices!  Congratulations, go ahead, pat yourself on the back, get another cup of coffee, and prepare to be paid! 

*P.S. If you are trying to update today, be patient, many people are. Also, if you encounter any problems this is our #1 fix and reminder: if you seem to be unable to update, please restart your server, then right click on the "Update" icon and run as administrator and retry the update.

9/14/15

Shared Genius for September 2015


Shared Genius Practice Solutions From one Genius to Another.


September 2015 includes:
update, upgrade, review, view, prepare, and more!

Available now!

7/30/15

Getting Ready for ICD-10 with Genius!

We have created a “Getting Ready for ICD-10” document for eTHOMAS. Please check back often as we may add information to this documentation in the future.

GettingReadyforICD.pdf

4/28/15

Version 9.5 of eTHOMAS is Out!

We are pleased to announce the release of Version 9.5 of eTHOMAS! Version 9.5 includes many new things, including all-new improvements in AutoPosting.

Find out all of what is new and improved by viewing our What’s New in 9.5 document (within eTHOMAS). Click on Messaging > Genius on the Web > FYI > General. Each change is also detailed in the Messaging Tab under What’s New, where you can view a short description of all changes released and which version of eTHOMAS they correspond to.

Also new with this version (and all future version updates 9.5, 9.6, etc.) you will be presented with a EULA (End User Licensing Agreement) that must be accepted prior to regaining access to eTHOMAS. You may view the entire EULA in Messaging > Licensing > Agreements.

In addition we have created many resources, including "how-to" tools, tutorials, and videos (about the new AutoPost Improvements and Keyboard Entry changes ) which are all located accessible from the What’s New in 9.5 document, and on our YouTube™ Channel at www.youtube.com/geniussolutionsinc where you can always view tutorials on the latest changes!

Don't have eTHOMAS yet?!!!!!! 

Schedule an appointment to update from dTHOMAS to eTHOMAS stat (phone: 586.751.9080 / 800.645.0955 - outside of Michigan)!  And you too will be able to enjoy all of these new eTHOMAS goodies on top of preparing for ICD-10 by updating to the version of THOMAS programmed and tested to handle it!    

2/9/15

Upcoming Events


March 18*
Genius Solutions Focus Group Seminar
@ The Somerset Inn in Troy, MI



April 8*
Genius Solutions Focus Group Seminar
@ The Soaring Eagle Casino & Resort in Mt. Pleasant, MI


Various dates and times January-March*
Free Meaningful Use Webinars to prepare for 2015, Stage 1 & 2 reporting


(*Click on date you want for more information and registration.)

2/5/15

Genius Solutions First Friday of the Month Conference Call (Feb 2015)

The Genius Solutions First Friday of the Month Conference Call is scheduled for Friday February 6th at 10:00 a.m. Eastern time.


Planned topics for the conference call (so far) are:
  • Anything new with ICD-10?
  • BCBSM new ICD-10 testing starting 2/3/15 for top vendors
  • BCBSM DME claims after 1/15 rejecting when POS=12
  • Medicare 1% penalty for no EHR - Track or not?
  • How to help protect against Crypto Virus malware
  • ADAMS Appointment clients should AutoUpdate to eTHOMAS 9.4.23
  • We miss Chris Andrews
  • Final comments

12/18/14

Shared Genius for December 2014


Shared Genius Practice Solutions From one Genius to Another.


December 2014 support special includes:
End of the Year Procedures

Available now!


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7/22/14

Shared Genius: July 2014

Shared Genius Practice Solutions From one genius to another.
July 2014 support special includes: Claim Forms, Genius Solutions Training

Available now!